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Terms & Conditions

WAYS TO BUY
• Through the web page.
• By email.
• By telephone.

Using the website
In order to facilitate purchases we recommend you to register on our web. You just have to go to the “Register” link. Registering for the account does not involve making purchases.

By email
Customers can purchase via email. You only have to specify what products you want to buy and provide the following information: name, ID number, address and telephone.
We will contact with you in order to tell you what steps to follow.

By Phone
You can also order products via telephone by calling +34 629 888 111 (Monday to Friday from 10:00 to 13:00 and 16:00 to 19:00).
In addition to ordering our products we will advise you and help you choose the products that best fit the use you require. You will also be told directly what steps to follow to be able to successfully complete your order.


WAYS TO PAY
• Credit Card.
• Bank transfer.
• Cash on delivery (COD).
• Cash.

Credit card
Customers will make the payment through the Unnim Bank. You can pay with any debit or credit card Visa or MasterCard, without any additional cost or extra commissions. This is the most convenient, fastest and safest way to make payments on our website.
The following requirements are needed for purchases with credit or debit card:
• Card No.
• Expiry date
• Card security code (the three last digits on the back of the card, the system will tell you graphically where they are located).

Bank transfer
Customers pay by transferring the total cost of the order from their bank or by depositing the total cost in one of the following bank accounts:
• La Caixa: ES21 2100 7001 37 0100055170
• Sabadell: ES77 0081 0075 95 0001316339
• BBVA: ES43 0182 8765 53 0200024097

The transfer must indicate the order number and the customer’s name. To speed up the shipment you may send the receipt to info@trialsport.es or to fax number +34 93 886 09 80.
Any bank costs will be charged to the customer.
TRIALSPORT SHOP will not send your order until you have paid the total amount of the money in the specified account.
Customers have seven working days from the date order to make the payment. If after these seven days there has been no payment, the order will be directly cancelled.

Cash on delivery (COD)
The customer will pay the full amount in cash when the order is delivered. The purchase by COD will have an additional commission cost of 6% of the total purchase amount corresponding to the transport agency’s fee. The maximum amount of commission for COD is €50. COD service is only available in the Spanish peninsula.

Cash
Customers will make full payment in cash only if the goods are collected at our warehouse.


SHIPPING / COLLECTION
•  Express service 24/48 hours (depending on destination).
•  Standard service (depending on destination).
•  Pick up in store.

24/48h express service (depending on destination)
The order will be delivered from 24 to 48h at the address indicated by the customer.
If the client is not at home at the time of delivery, the transport agency will leave a note indicating the phone number to contact the agency to rearrange the delivery.

Standard Service
The order is delivered within 48 hours to 10 days depending on the destination.

Pick up in store
Customers have the option to pick up the order in our store TRIALSPORT SHOP, with previous appointment.
Order collection Address: St. Thomas 12, 08506 - Calldetenes (Barcelona), SPAIN


PRICES
All products offered on TRIALSPORT SHOP web are expressed in euros (€) and include Spanish VAT tax current in Spain (+ 21%).
TRIALSPORT SHOP reserves the right to change prices at any time without notice.
TRIALSPORT SHOP is committed to maintain the current price on the web at the time a customer makes an order.


OFFERS, DISCOUNTS & PROMOTIONS
TRIALSPORT SHOP will have products on offers and promotions advertised on the web.

Your purchases bring gifts.
In TRIALSPORT SHOP we reward your loyalty, so your purchases bring gifts.
For every purchase we will give you TRIALSPORT stickers to decorate your bike, your helmet, ...

For purchases from  €50 to €99 (value of goods, not including shipping) we will give you:
•  A TRIALSPORT sticker kit. Valued at €4,9 (subject to stock availability).

For purchases from €100 to €149 (value of goods, not including shipping) we will give you:
• A TRIALSPORT sticker kit. Valued at €4,9 (subject to stock availability).
• A TRIALSPORT protective neoprene for the bike frame. Valued at €7 (subject to stock availability).

For purchases from €150 to €199 (value of goods, not including shipping) we will give you:
• A TRIALSPORT sticker kit. Valued at €4,9 (subject to stock availability).
• A TRIALSPORT t-shirt. Valued at €10 (subject to stock availability).

Indicate the size of t-shirt required on the "Add comments about your order". If you do not specify the size we will give any size.

For purchases above €200 (value of goods) we will give you:
• A TRIALSPORT sticker kit. Valued at €4,9 (subject to stock availability).
• A TRIALSPORT t-shirt. Valued at €10 (subject to stock availability).
• Free shipping. Minimum cost of €7,67 (always to a single destination in the Spanish peninsula).

For purchase of a bicycle (value of goods) we will give you:
• A TRIALSPORT sticker kit. Valued at €4,9 (subject to stock availability).
• A TRIALSPORT t-shirt. Valued at €10 (subject to stock availability).
• Prepaid shipping fees. Minimum cost of €7,67 (always to a single destination in the Spanish peninsula).

As you can see there are lots of gifts which can be yours.

All prices include Spanish VAT tax (21%).
Subject only to purchases made on the web page.


PRODUCT INFORMATION
The information offered by TRIALSPORT SHOP about its goods is based on the official manufacturer's catalogues and the product’s images are authentic.
Products that have a variety of sizes or colours may differ from the image shown. These variations will be indicated in our catalogue. If you have any questions, please contact TRIALSPORT SHOP and we will provide all the information about the product you need.


RETURNS
TRIALSPORT SHOP only accept product returns in the following cases:
• Defects.
• Client dissatisfaction.

COD shipments that are refused at the time of delivery, TRIALSPORT SHOP can claim €30 of post and packaging, shipping and return costs.

Defects
If the client notices or suspects that the product is defective or damaged, you must immediately notify the defects to TRIALSPORT SHOP.
Customers have a period of 7 days to return the product. (According to Art. 71 of the Royal Decree 1/2007 of November 16, the revised text of the General Law of protection of Consumers and Users).

Under no circumstances will TRIALSPORT SHOP accept returns of used goods or goods modified by customers. Goods must be sent back in their original packaging, clean, in perfect condition, with original labels and instructions and a copy of the invoice.

Before the return, customers must contact our customer service, specifying the order details and the reason for the return.

Subsequently, TRIALSPORT SHOP will contact the customer to inform them if the return is accepted.

If the product is accepted, once received, we will check the state of the product and TRIALSPORT SHOP will return the cost of the order (minus shipping costs if appropriate) by the same method that was used for the purchase.

Client dissatisfaction
If the customer is not satisfied with the product purchased, there is a period of 7 days to return the goods. (According to Art. 71 of the Royal Decree 1/2007 of November 16, the revised text of the General Law of protection of Consumers and Users).
The costs of shipping incurred will be charged to the customer. (Art. 101.1 RDLg 1/2007).

Under no circumstances will TRIALSPORT SHOP accept returns of used goods or goods modified by customers. Goods must be sent back in their original packaging, clean, in perfect condition, with original labels and instructions and a copy of the invoice.

Before the return, customers must contact our customer service, specifying the order details and the reason for return.

TRIALSPORT SHOP will subsequently contact the customer to tell them if the return is accepted.

If accepted and once received, we will check the state of the product. If the return is accepted we will send a voucher to the value of the returned product. This voucher is valid for 3 months.


CLAIM SUBMISSION
If the customer notices that the package has been tampered with, they should:
•  Indicate this fact on the delivery note of the transport agency.
•  Check the merchandise in the presence of the carrier.
•  Do not sign the delivery note without having indicated these incidents despite verifying the goods are not damaged.

If after checking the goods, they do not correspond to the delivery note, immediately contact TRIALSPORT SHOP, indicating the number of the delivery note and notifying the differences. Please provide a phone number for us to contact you speed up the process.
TRIALSPORT SHOP won’t accept complains after 24 hours of receiving the shipment. After 24 hours, neither the carrier nor TRIALSPORT SHOP will be responsible for any incidents. Customers will have to pay ant costs, losses or damage that may result.


CANCELLATION OF A PURCHASE
The customer can cancel a purchase if it hasn’t left our warehouse. To ensure such cancellation it’s recommended to contact TRIALSPORT SHOP as soon as possible.
If the purchase has already been sent, it will be considered as a return and the customer will pay all the return costs.


GUARANTEES
Our products have original manufacturer's guarantees which will cover all defects in materials or manufacture.
(Law 23/2003 of 10 July, on Guarantees in the Sale of Consumer Goods and General Law for the Protection of Consumers and Users).

The customer can benefit from the guarantee by contacting the customer service department. It’s essential to keep the original receipt of purchase.

The guarantee does not cover the following cases:
•  Accidents.
•  Wear.
•  Incorrect installation.
•  Misuse.
•  Modifications.
•  Manipulations.
•  Use of accessories or components which are not compatible.
•  Repairs by the customer or anyone not authorized by the manufacturer.
•  Damage due to weather conditions.

TRIALSPORT SHOP will make the necessary arrangements with the manufacturer for the guarantee application. The customer will bear all shipping costs.
TRIALSPORT SHOP assumes no liability if the manufacturer of the product does not consider the guarantee claim acceptable.


LITIGATION AND LIABILITY
TRIALSPORT SHOP is not responsible for any consequences or damages to users or third parties or others which may result from the misuse of products sold at this online sales page. Under no circumstances TRIALSPORT SHOP will be held responsible for any loss or damage of any kind arising from or relating to the use of this website.
The conditions set for sale should be interpreted and governed by Spanish law. Any disputes arising from the application of these conditions, must go before the law courts of the city of Vic (Barcelona - Spain).


SHIPPING COSTS
TRIALSPORT SHOP reserves the right to change the transport operator for shipping, regardless of what these pages have described, as long as it’s not detrimental to the client.
Transport costs will vary depending on product size and always will be indicated in € (Euros) including taxes which are detailed in the first step when you press the “buy” button.
Shipping costs (if less than €200) will be charged on the invoice.
Shipping to Post Offices is not available.
All purchases made at SHOP TRIALSPORT will travel with postage prepaid.

Provincial shipping
For all shipments within the province of Barcelona, where the weight is equal to or less than 5 kg the cost will be €6,50 + 21% VAT on all 24 hour express services.

The following forms of payment are accepted (see payment).
•  Credit Card.
•  Bank transfer.
•  Cash on delivery (COD).
•  Cash (only if the goods are collected from our warehouse).

Peninsular shipping
For all shipments within the peninsula, if the weight is equal to or less than 5 kg the cost will be €9.50 + 21% VAT on all services 24/48h express services (according to destination).

The following forms of payment are accepted (see payment).
•  Credit Card.
•  Bank transfer.
•  Cash on delivery (COD).
•  Cash (only if the goods are collected from our warehouse).

The customer will benefit from free shipping if the purchase amount is equal to or superior than €200.

Shipping to Portugal and Andorra
For all shipments to Portugal and Andorra if the weight is equal to or less than 5kg the cost will be €9,50 + 21% VAT on all standard services 48/72h.

The following forms of payment are accepted (see payment).
•  Credit Card.
•  Bank transfer.

Shipments to Madeira and the Azores do not have the same cost as shipping to Portugal. It is treated as international shipping.

Shipping to the Balearics Islands
For all shipments to the Balearic Islands if the weight is equal to or less than 1kg the cost will be €14,50 + 21% VAT on all standard services 48/72h.

The following forms of payment are accepted (see payment).
•  Credit Card.
•  Bank transfer.

Shipping to the Canary Islands
For all shipments to the Canary Islands if the weight is equal to or less than 1kg the cost will be €14,50 + 21% VAT on all standard services 5/10 days.

The following forms of payment are accepted (see payment).
•  Credit Card.
•  Bank transfer.

Shipping to Ceuta and Melilla
For all shipments to Ceuta and Melilla if the weight is less than 1kg the cost will be €14,50 + 21% VAT on all standard services 5/10 days.

The following forms of payment are accepted (see payment).
•  Credit Card.
•  Bank transfer.

Shipments to Andorra, the Balearic Islands, Ceuta and Melilla do not include additional costs of customs duties. These costs are always a customer’s responsibility and will be paid at the destination.

International shipping
For shipments to Europe and the rest of the world, TRIALSPORT SHOP will arrange the most appropriate shipment for each client.

The following form of payment is accepted (see payment).
•  Credit Card.
•  Bank transfer.
 

COPYRIGHTS AND PATENT RIGHTS
TRIALSPORT SHOP owns all rights to all the content and design of this website and, in particular, with expository character but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included in our web page.

Members and users are warned that these rights are protected by Spanish and international legislation on copyright and patent rights.

Furthermore, and without detriment to the above, the content of this site also has the status of software, and therefore, it is also applicable throughout the European Community and Spanish legislation currently in force.

Total or partial copying of this website is strictly forbidden, even through a hyperlink, or any of its contents, without the express written permission of TRIALSPORT SHOP.

Therefore, it’s totally prohibited to copy, reproduce, adapt, modify, distribute, market, publicly communicate and/or any other action that involves a violation of the current Spanish or international regulations in copyrights and patent rights, like the use of the Web page content, without prior written permission of TRIALSPORT SHOP.

TRIALSPORT SHOP does not give implicit permission on copyrights and patent rights or any other property right, directly or indirectly, on the contents of the web.


These terms and conditions may vary without notice.

TRIALSPORT SHOP